Local Delivery

Local delivery fees are calculated based on the customer’s delivery address and the distance from our pickup/bakery location. The applicable delivery fee will be provided during checkout or before a custom order is finalized. Delivery fees are separate from the cost of the products ordered.

• Delivery dates and time windows must be arranged in advance.
• Delivery is not guaranteed until the order and delivery details have been confirmed.
• Custom cake deliveries may require additional scheduling to ensure your order arrives safely and on time.
• We recommend placing orders as early as possible for birthdays, weddings, celebrations, and other important events.

Please provide a complete and accurate delivery address when placing your order. Cakes by Shannon is not responsible for delays or failed delivery attempts resulting from an incorrect, incomplete, or inaccessible address provided by the customer. If your delivery address changes after your order has been placed, please contact us as soon as possible. Additional delivery fees may apply if the new address requires additional travel.

Customers will receive an estimated delivery window for their order. Because local deliveries can be affected by traffic, weather, road conditions, and other circumstances beyond our control, exact delivery times cannot always be guaranteed. We will make every reasonable effort to deliver your order within the agreed-upon delivery window.

Someone must be available at the delivery location to receive the order unless prior arrangements have been made. For cakes and other delicate desserts, we strongly recommend that someone be available to immediately receive and properly store the order. If no one is available at the time of delivery, additional delivery charges may apply for a second delivery attempt.

Cakes by Shannon takes great care when transporting your order. However, once the order has been delivered to the customer or designated recipient, responsibility for the order transfers to the customer. Please handle cakes and desserts carefully after delivery and follow any care or storage instructions provided with your order.

Local delivery is currently available within our designated Miami-area service zone. If your address falls outside our standard delivery area, please contact us to determine whether delivery may be available for an additional fee.

For custom cakes, delivery details will be confirmed as part of the order process. Because custom cakes often require careful transportation and special handling, delivery should be scheduled in advance whenever possible.